Computing Experts
For IT Support
About Us
Computing Experts is an IT Services company based in Sana’a, Yemen providing a full range of IT services for clients with technical experts having more than 10 years of expertise in the field of IT support.
Computing Experts offers you on‐site expertise on IT services with added features. Our committed service support results the following on IT environment.
- Increased Efficiency
- Improved Operational reliability
- Maintains Workspace Safety
Why Computing Experts
On-site expertise
Computing Experts will send a certified expert to your site to provide superior support for your desktop/notebook computers
Single point of contact
As the one resource to go for all of your service needs, Computing Experts helps ensure high quality of implementation.
Frees Up Internal Resources
Because Computing Experts handles the service for you, your IT staff able to usetheir expertise where it is needed most, handling your strategic businessobjectives
Minimizes Disruption
We will work with you to schedule maintenance during nor business hours, at
a time when it will least impact your end users. And by getting all of the systemsup and running quickly, your business can continue smoothly with minimaldisruption.
First Time Fix
Our experts will provide first time fix by understanding the nature of complaint by
phone and take the necessary spare to solve the case.
Reduced repair turn-around time
By keeping necessary spares in stock and providing support with certified experts we assures our clients reduced repair turn‐around time.
Cable Management
By managing your computer cables by spiral wrapping band we provide safety and clean environment at your work place.
Preventive Maintenance
PM is an integral part of our technical support strategy‐ it significantly reduces the chance of system crisis and computer meltdown. We offer preventive maintenance thrice in a year.
The advantages of Preventive Maintenance (professionally cleaned hardware)?
1. increases operational reliability
2. longer life
3. greater motivation
4. stronger corporate image
5. Cable Management
Our Services
IT Support
We provide comprehensive IT solutions to all business sizes, across all industries, as we firmly believe that IT is a requirement for all.
Customers trust us to give them proactive IT support that allows our clients to focus on their core business while we keep the system working. We support them in their day‐to‐day
technology requirements and keep their networks secure. When technology stops working, we resolve it. When IT breaks, we fix it. In short, we provide the best IT support available!
CExperts understand that your business has unique requirements in terms of IT support, so we tailormake our IT managed services packages. What CExperts never will comprise on is quick, efficient and well documented IT support while keeping our clients well informed. Every task we do, every ticket we resolve, every recommendation we do is grounded in solid research, experience and tools we use that keep our client going forward successfully.
AMC
Annual Maintenance, AMC, is core to all our services. However much IT Support is tailor‐made, however many reports our client receives, CExperts has to respond to and resolve essential onsite and remote support services. When Technology does not work ‐ you need it fixed RIGHT NOW. We understand this and our engineers, helpdesk, logistics and management have only one crucial task + get it working quickly and efficiently.
Based on our experience, CExperts has accumulated a wealth of experience that will allow our client that benefit immensely by doing it the right way first time, saving money and precious time. We cover design and consultancy for the complete technology spectrum including ICT, Cybersecurity, Security, Audio Visual and Innovative Solutions, having worked with leading Smart Governments, Multinationals and the educational sector.
CONSULTING
ONSITE
A number of our Clients have requested Onsite engineers where we work with our Clients to ensure the right person and skillset is provided. In many cases we find that a part‐time rather than a full time Onsite engineer will more costeffectively resolve time critical problem. In many cases a well‐executed technology roadmap using Managed Services, can even eliminate the need for an onsite engineer. Our team of onsite engineers also provide callout onsite support when remote or telephone support is not enough. In CExperts we pride ourselves in clear communication and quick resolution.
For most of our clients, the CExperts Helpdesk team is the first point of contact when there is a problem. Our Helpdesk team not only provides clear communications but also has many years of experience to help resolve the IT problems. Part of the Helpdesk is the people you don’t see or even talk, that have even more experience and are specialists in the own right ‐ the Technical team. The CExperts Technical team is part of Helpdesk but provides technical assistance to both our Onsite engineers and Helpdesk.
HELPDESK
REPORTING
Reporting is often the only way our clients can measure CExperts’s performance. Many IT issues are actually resolved without CExperts clients reporting it. In fact, majority of IT support tickets are generated and resolved without client intervention, CExperts call that preventive service. Reporting is the benchmark that allows our clients to measure and visualize our services.
On-site Support Activities
Server OS / Management / Administration:
- Installation of server OS patches/upgrades as & when available
- Managing user accounts such as creating, modifying, deleting users and groups
- Re‐installing the OS or latest OS
- Backup of servers as defined in the AMC contracts
- Orderly server start up and shut down of servers
- Periodic preventive checks performed on servers
- Resolving server breakdowns with the highest priority
Desktop / Laptop / Printers Support:
- Preventive maintenance provided three times a year
- Problem diagnosis, support and problem rectification
- Diagnosing and resolving the problem according to the severity assigned to it
Network Management:
- Ensuring high availability of networks at all times
- Identifying LAN & WLAN faults & getting them resolved
- Providing consultancy on network upgrade
Contact Us
Mobile No : +967 779 667 578
Email : IT.Support@cexperts.co
URL : https://www.cexperts.co